Fix your new support email address
Your new email@example.com email address has been bouncing emails since the name change. Tons of "delivery delayed" responses. Never a successful delivery yet.
Sorry for that. DNS issues. We’ve set everything up but after some time everything got messed up.
And we were so happy for one week, that nobody complained about any issues :) After 1st week we stopped to believe that it is so good that we did not get any emails for whole week.